On August 2nd I posted an article referring the Linden blog and its comments, especially the one from Grey Blankes. Now he has left a message, a comment on my blog, and I thought it would be interested enough to put it on the main page, as probably no one would ever notice his comment.;)
"I have consulted an attorney on the subject of non-fulfillment of service and the possibility of damages compensated.
Overall due to consistent ineptitude of Linden Labs, of which i consider failure to provide anytime search is down for more than 4 hours of any given day or any 2 consecutive hours during peak usage. Also I consider anytime i cannot conduct business such as when I can't build, script or upload, or anytime my regions are unavailable for hours at a time, thats failure to deliver service.
And I will be bringing this issue to LL attention within the week. The plan is simple, I will not seek damages for myself or anyone else if LL agrees to prorate service unavailability based upon agreed terms.
The possible damages to be filed between myself and 27 other residents that own major business within second life could total more than 2.2 million USD. LL could be in real trouble, and will be forced to address usability issues that have been ignored since June 2006."
After having seen the issue's they had the past days, with unavailability of one of their servers, maybe the Lindens will rather think of retirement, after having read all the complaints of residents.
What started as to be a wonderful technology, and it still is, can become the worst nightmare for Linden Lab. But in fact, that is no news.;))
2 comments:
Hmmm. As far as I know, you can't hold a hosting company responsible for their not-uptime (as long as it's reasonable and they give a good reason for that) or losses because of that? Then why could they hold LL responsible? They most likely have the disclaimer somewhere in the user agreement too?
It will be interesting to see what will come out of it. I suppose too, that despite the residents are not able to make any commercial handling while the grid is down, it will be difficult to hold it against LL, and to claim the losses.
Surely , to be continued...
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